Privacy Policy
Home • Privacy Policy
Last updated: Oct’2025
Contact: care@esamadhaan.com
1. Introduction
We at eSamadhaan.com (“we / us / our”) respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal and sensitive information when you use our website, contact us, or engage in our counselling/coaching services.
2. Applicable Law
We follow requirements under applicable Indian laws concerning digital data privacy and sensitive personal data — including the Digital Personal Data Protection Act, 2023 (DPDP Act) and the earlier Information Technology Act, 2000 & associated rules for “sensitive personal data or information”.
3. What Information We Collect
We may collect the following categories of information:
- Personal Information: Name, email address, phone number, postal address, date of birth — when voluntarily provided (e.g., during appointment booking, registration, enquiry).
- Health & Sensitive Information: Because we provide counselling and therapy services, we may collect sensitive information including mental health history, relationship history, sexual/intimacy-related concerns, personal history, psychosocial background, etc.
- Usage Data: Information about how you use our website — pages visited, time spent, interactions — via cookies or similar technologies (if applicable).
- Payment Data: If payments are made for services, we may collect payment-related information (e.g. transaction ID, payment method), but we do not store sensitive financial data like full card numbers.
We collect information only when you voluntarily provide it (e.g., submitting a contact form, booking a session, filling intake forms).
4. Purpose of Collection & Use of Information
We use the information we collect for:
- Providing counselling / therapy / coaching services to you.
- Booking and managing appointments, scheduling, reminders, and follow-ups.
- Communicating with you (email, phone, SMS) about sessions, changes, feedback, newsletters (if opted-in).
- Maintaining our patient/client records in a secure manner — for continuity of care.
- Administrative, financial and billing purposes.
- Improving our services, website, and client experience (analytics, user feedback).
- Complying with legal, regulatory, or reporting obligations (when required).
5. Consent
By using our website or submitting your information, you explicitly consent to our collection, processing, and storage of your personal and sensitive data for the purposes described in this Policy. You also acknowledge that counselling/therapy requires sensitive information and you agree to provide accurate details.
If you wish, you may withdraw consent at any time (see Section 9).
6. Sharing & Disclosure of Information
We treat your personal and sensitive information with strict confidentiality. We do not sell or trade your personal data. We may share information only:
- With authorized service providers or third parties (e.g., payment processor, appointment-booking platform) strictly for the purpose of providing the requested services.
- If required by law, regulation, or a valid order from competent authorities.
- In the unlikely event of a serious risk to your safety or that of others (for example, in crisis situations) — we may share limited information for emergency response or safeguarding.
- If we obtain your explicit additional consent for specific sharing (e.g. referral to another specialist).
Except in those cases, your information remains confidential.
7. Data Security & Retention
We implement reasonable security measures to protect your data from unauthorized access, loss, misuse, or disclosure — including secure servers, restricted access, encryption where appropriate, and regular audits.
We retain your personal/sensitive data only for as long as needed for the purposes for which it was collected (e.g. active therapy, follow-up, legal compliance, record-keeping). Once data is no longer required, we securely delete or anonymize it.
8. Cookies & Tracking (if applicable)
If our website uses cookies or similar technologies:
- We inform you about the use of cookies when you first visit.
- Cookies help us improve user experience, track website usage, remember your preferences.
- You can choose to disable cookies through your browser — but note that this may limit or impact some features of the website.
9. Your Rights & Choices
Under the DPDP Act and related regulations, you have the following rights:
- Right to access: You may request a copy of the personal data we hold about you.
- Right to correction / update: You may ask us to correct or update inaccurate or incomplete data.
- Right to withdraw consent or request erasure (“right to be forgotten”): You may revoke consent or request deletion of your personal data (subject to legal compliance or retention obligations).
- Right to restrict processing or object: You may request limitations on how we use your data.
- Right to data portability (where applicable): To receive data you provided in a structured, commonly used, machine-readable format.
To exercise these rights, or for any privacy-related query, contact us at: care@esamadhaan.com
10. Confidentiality in Therapy / Counselling Context
Because of the sensitive nature of mental-health and intimacy counselling:
- All session notes, communications, personal history, and health information you provide are treated as strictly confidential.
- We will never publish or share your personal or treatment-related information without your explicit consent.
- Disclosure may occur only if legally required, or if there is a serious risk to life or safety (you or other person), and only minimal necessary information will be shared.
11. Third-Party Links & Services
Our website may contain links to third-party websites, apps, or services (for payment processing, scheduling, external resources). This Privacy Policy applies only to our site. We encourage you to read the privacy policies of those third-party services before sharing any personal information.
12. Children & Minors
Our services are intended for teenagers and adults (18+). We do not collect personal or sensitive data from minors without parental or guardian consent. If we become aware that a minor has provided information without parental or guardian consent, we will promptly delete that data.
13. Changes to This Policy
We may update this Privacy Policy from time to time (for example, if laws change, or we revise our practices). We will post the updated policy on our website with a revised “Last updated” date. We encourage you to review the policy periodically.
14. Contact & Grievance
If you have any questions, complaints, or requests regarding your data or this Privacy Policy, please contact:
esamadhaan.com
Email: care@esamadhaan.com
Address: C-12/97, Sector-3, Rohini, Delhi-110085.
We will try to respond to your request within a reasonable timeframe.
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